For the purpose of this document Ontogo, “we”, “us”, “our” and similar wording refers, as appropriate, to the entity Ontogo Pty Ltd (ABN 24 609 863 934). This privacy statement sets out how Ontogo will manage your personal information and other information.
Ontogo is committed to ensuring that, to the best of our ability, we protect the privacy of our clients and users of our website. The information we collect is used exclusively to facilitate the services we provide to you. We value your privacy and will take all necessary steps to protect it.
When and how do we collect personal information?
Personal information is any information that can be used to identify you. Ontogo may collect information from you, including personal information:
- directly from you when you contact our firm with a query
- communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
- interact with our sites, services, content and advertising
What personal information do we collect?
Personal information Ontogo collects from you is collected because we consider it necessary for delivering our services including enabling you to access and use our website.
Depending on the particular circumstances, Ontogo may collect and hold a range of different information about you. This can include your name and contact details (including address, email address, telephone number or mobile telephone number) and any other personal information that may be required in order to facilitate your dealings with us. The personal information we collect depends upon the nature of our relationship with you.
Disclosing your personal information
Ontogo may disclose your personal information:
- as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities;
- our employees and related bodies corporate;
- our existing or potential business partners;
- to third party suppliers and service providers contracted by Ontogo – for example, IT contractors carrying out maintenance on our data systems.
- anyone to whom our assets or businesses (or any part of them) are transferred;
- Ontogo does not intend to disclose your information to third parties outside of Australia.
Information collected through our website
We do not collect personally identifiable information from you on our website, unless you provide it to us voluntarily and knowingly. This means you are under no obligation by visiting our website. However, if you specifically agree to follow-up contact by us we may contact you from time to time.
Personal information will only be retained for as long as necessary to answer your query or as required by law. We do not share personal information with third parties except as necessary to carry out our business or as required by law or other legal processes. We do not sell personal information. Your personal details may be transferred between Ontogo offices, but only as necessary to meet your requirements. All personnel with access to personal information have been trained to maintain its confidentiality.
Use of the Website and Cookies
We may collect personal information about you when you use and access our website.
Most web browser software allows you to block cookies if you choose to do so.
How Ontogo will hold your personal information
Ontogo takes the privacy and security of your personal information seriously and Ontogo is committed to maintaining the security of your personal information under the control of Ontogo.
Ontogo may store your personal information in hard copy or electronic format, in storage facilities that Ontogo owns, or that are owned and operated by third party service providers.
Our policy is to take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.
While Ontogo takes these steps to maintain the security of your personal information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.
How to access or correct your personal information or make a privacy complaint
If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, we will endeavour to provide a way to correct, update or remove your records. If you wish to access any of your personal information that Ontogo holds or would like to correct any errors in that information you can contact us using the contact details below.
Under the Privacy Amendment (Private Sector) Act 2000 (Cth), you have the right to obtain a copy of any personal information we hold about you and advise us of any inaccuracy. The Act does set out some exceptions to this. You may also use these contact details to notify Ontogo of any privacy complaint you have against Ontogo, including if you think that Ontogo has failed to comply with the Australian Privacy Principles (APP).
Ontogo will investigate any complaints received in writing. Please include your name, email address and/or telephone number and clearly describe your complaint. We will endeavour to respond to your complaint within a reasonable period of time.
While Ontogo will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Ontogo deals with your complaint, you can contact a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).
You may prevent the use or disclosure of your personal information as outlined above by opting-out at any time. Please email us informing us that you no longer want us to use your personal information.
You can contact us if you want to:
- to access or change your personal information
- make a complaint
- withdraw your consent for us to keep your personal information.
To contact us, you can:
- write to us at firstname.lastname@example.org
Effective: 13 May 2020