Privacy Policy

For the purpose of this document Ontogo, “we”, “us”, “our” and similar wording refers, as appropriate, to the entity Ontogo Pty Ltd (ABN 24 609 863 934).  This privacy statement sets out how Ontogo will manage your personal information and other information.

Ontogo strongly respects your right to privacy. This Privacy Policy is provided in accordance with statements set by the Privacy Act 1988 (Cth), Privacy Amendment (Private Sector) Act 2000 (Cth), Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth) and the National Privacy Principles. This Policy sets out a code of conduct in relation to the collection, use, disclosure and handling of personal information. This Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us. This Privacy Policy applies to all information collected about individuals with whom we have contact. For parents, your child’s information will be treated in the same manner as your personal information.

Ontogo is committed to ensuring that, to the best of our ability, we protect the privacy of our clients and users of our website. The information we collect is used exclusively to facilitate the services we provide to you. We value your privacy and will take all necessary steps to protect it.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

When and how do we collect personal information?

Personal information is any information that can be used to identify you. Ontogo may collect information from you, including personal information:

  • directly from you when you contact our firm with a query
  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
  • interact with our sites, services, content and advertising

What personal information do we collect?

Personal information Ontogo collects from you is collected because we consider it necessary for delivering our services including enabling you to access and use our website.

Depending on the particular circumstances, Ontogo may collect and hold a range of different information about you. This can include your name and contact details (including address, email address, telephone number or mobile telephone number) and any other personal information that may be required in order to facilitate your dealings with us.  The personal information we collect depends upon the nature of our relationship with you.

Disclosing your personal information

Your personal information is never shared, sold, rented or otherwise disclosed outside the company in ways different from what is described in this Privacy Policy. We will take all reasonable steps to maintain the security and integrity of your personal information, including the use of computer access passwords, lock-up cabinets, personnel policies and firewalls.

Ontogo may disclose your personal information:  

  • as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities;
  • our employees and related bodies corporate;
  • our existing or potential business partners;
  • to third party suppliers and service providers contracted by Ontogo – for example, IT contractors carrying out maintenance on our data systems.
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • Ontogo does not intend to disclose your information to third parties outside of Australia.

Information collected through our website

We do not collect personally identifiable information from you on our website, unless you provide it to us voluntarily and knowingly. This means you are under no obligation by visiting our website. However, if you specifically agree to follow-up contact by us we may contact you from time to time.

Personal information will only be retained for as long as necessary to answer your query or as required by law. We do not share personal information with third parties except as necessary to carry out our business or as required by law or other legal processes. We do not sell personal information. Your personal details may be transferred between Ontogo offices, but only as necessary to meet your requirements. All personnel with access to personal information have been trained to maintain its confidentiality.

Use of the Website and Cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, the Ontogo website may employ the use of cookies in order to monitor the usage levels relating to the Ontogo website and to monitor which features of the Ontogo website are most frequently accessed. Using cookies allows Ontogo to constantly enhance its website in order to make it more user‑friendly.

Most web browser software allows you to block cookies if you choose to do so.

How Ontogo will hold your personal information

Ontogo takes the privacy and security of your personal information seriously and Ontogo is committed to maintaining the security of your personal information under the control of Ontogo.

Ontogo may store your personal information in hard copy or electronic format, in storage facilities that Ontogo owns, or that are owned and operated by third party service providers.

Our policy is to take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.

While Ontogo takes these steps to maintain the security of your personal information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

How to access or correct your personal information or make a privacy complaint

If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, we will endeavour to provide a way to correct, update or remove your records.  If you wish to access any of your personal information that Ontogo holds or would like to correct any errors in that information you can contact us using the contact details below.

Under the Privacy Amendment (Private Sector) Act 2000 (Cth), you have the right to obtain a copy of any personal information we hold about you and advise us of any inaccuracy. The Act does set out some exceptions to this. You may also use these contact details to notify Ontogo of any privacy complaint you have against Ontogo, including if you think that Ontogo has failed to comply with the Australian Privacy Principles (APP).

Ontogo will investigate any complaints received in writing.  Please include your name, email address and/or telephone number and clearly describe your complaint.  We will endeavour to respond to your complaint within a reasonable period of time.

While Ontogo will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Ontogo deals with your complaint, you can contact a relevant regulator such as the Australian Information Commissioner (

Changes to our Privacy Policy

We will use information in accordance with the Privacy Policy under which the information was collected. If we decide to change our Privacy Policy, we will post those changes on our websites so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


You may prevent the use or disclosure of your personal information as outlined above by opting-out at any time. Please email us informing us that you no longer want us to use your personal information.

Contact us

You can contact us if you want to:

  • make a general enquiry about our Privacy Policy
  • to access or change your personal information
  • make a complaint
  • withdraw your consent for us to keep your personal information.

To contact us, you can:

Effective: 13 May 2020

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